Frequently Asked Questions
Everything you need to know about your Billabong order.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer free returns within 30 days of purchase for all unworn items with original tags attached. Items marked as Final Sale are not eligible for return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to buy?
Each product page features a detailed 'Size Guide' to help you find the perfect fit based on your body measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay.
Are your products sustainably made?
Many of our products, including our wetsuits and boardshorts, are made from recycled PET bottles and eco-friendly materials as part of our commitment to the ocean.