Returns & Exchanges

At Billabong, we want to ensure you are fully satisfied with your gear, which is why we offer a 30-day return window for all unwashed and unworn items. If your purchase doesn't fit your lifestyle, we make the exchange and return process simple and efficient.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal and securely package your items in their original packaging.

• 3.
  Drop Off Package

  Take your package to the nearest authorized shipping carrier location or schedule a pickup to begin the transit process.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.